Our Paw-rocess & FAQ
RENTAL Information
How do I place an Order?
Simply add to cart! Our inventory is updated after every order. Please make sure you order the right amount of items needed for your event. Pay attention to the price, as some items are priced per unit, or priced per set.
Do I need an account to place an order?
You don’t need an account to place an order, but signing up will allow for quicker future transactions.
Is There A Minimum Spend?
We require a $150.00 minimum spend on every order. This will enable us to be sustainable, and help us keep our paw-romise to you. Our curated collection is versatile, and we are certain that you can mix and match our items to meet this minimum. The good thing about having a minimum spend? You can rent most, if not all that you need from us, rather than seeking out 5 different rental companies.
When can I pick up my order?
Upon ordering, we will send you a confirmation on pickup details, including our address. Please give us 2 business days to reach you. If you don’t hear from us, send us an email at linger@annand.co. All rental items will be packed and ready for pickup on the Thursday before your event. We are open for pickups on Thursdays between 6pm and 8pm.
when do I have to return my order?
All rentals must be returned on the Tuesday after your event. We are open for returns on Tuesdays between 6pm and 8pm. A member of our inventory crew will confirm that all items are returned in the same condition that it was picked up, and complete. See our policies below regarding damage and missing items.
do you offer delivery, and/or event setup and teardown services?
At this time, we do not offer delivery, event setup or teardown services to the public. These services are available to Ann + Co. clients that have hired us for Event Design and Styling services.
who should I to contact if I have any queries?
We invite you to email us at linger@annand.co for any questions. We check our email regularly, and having your information will allow us to ensure no details are missed regarding your order. You may include your phone number in the email in case we need to reach you sooner.
How Can I Cancel Or Change My Order?
Due to a limited inventory of each product, all orders are on a first come first serve basis. Please send us an email if you wish to cancel or make changes to your order, and we will do our best to help.
damaged and missing items
Damaged and missing items are subject to replacement fees. We require a $50.00 damage deposit fee upon pickup for orders between $150.00 – $300.00, and $100.00 on orders over $300.00. This can be sent via e-transfer or cash upon arrival at pickup. You will receive the deposit upon return. If the damage or missing item costs more than the damage deposit, we will send you an invoice.
What Is Your Cancellation Policy?
All of our rentals are on a first come first serve basis. This means that once your order is confirmed and paid for, we no longer allow the items to be available to other clients. Plans change, and we understand that you need to cancel your order. You may cancel at any time, subject to the following cancellation policies:
If cancelled prior to 30 days of the pickup date – you will receive a store credit of 75% the total order, valid for 12 months.
If cancelled within 14 days of the pickup date – you will receive a store credit of 50% the total order, valid for 12 months.
If cancelled within 7 days of the pickup date – you will receive a store credit of 25% the total order, valid for 12 months.
Payment Information
Do You Require a Deposit Or Payment Upfront?
Due to a limited inventory of each product, all orders are on a first come first rent basis. Full payment is due at checkout to confirm your order.
What Payment Methods Are Accepted?
We accept debit and credit cards to confirm orders, and e-transfer/cash for the damage deposit.
Do You Provide Refunds?
We do not provide refunds. We check all items with you at the time of pickup to ensure your items are complete and nothing is damaged. Pricing is based on time rented whether it is used or not, so please ensure to confirm your selections before checking out.
our paw-romise to you
Coco has changed our lives for the better, and we are so lucky to have him. We want to support the amazing team at Winnipeg Humane Society who take care of pets like Coco, giving them the chance at having furever homes. Ann + Coco promises to donate 6% of our annual profits to the Winnipeg Humane Society. From the bottom of our hearts and Coco’s paws, THANK YOU for adding items to your cart!